Customer Service WAy Workshop (Dunsborough)

- Marybrook

Revolutionising customer service in WA’s tourism towns and precincts, improve your revenue, repeat business and word of mouth marketing through customer service and selling skills.

Use the Customer Service WAy to increase profits from:

  • Word-of-mouth marketing
  • Repeat business
  • Upselling your product
  • Cross-selling with local partners
  • Reduced cancellations, complaints and refunds

The Customer Service WAy will cover:

  • Upselling product and sales technique
  • Service excellence (body language, attitude, communication)
  • Understanding the customer needs
  • Brand awareness and promoting local product
  • Complaint handling and telephone techniques

The Customer Service WAy is ideal for:

  • All staff who come into contact with guests should ideally go through this course.
  • Managers may wish to attend to develop some training tips to pass on to staff.
  • Everyone can benefit from customer service training - whether a refresher for those who have been around for a while, or those just starting out!
Oct 17, 2017
13:30 - 17:30
Ramada Resort Dunsborough
700 Caves Rd
Marybrook WA 6281
Jun 16, 2017 - Oct 12, 2017
Member price (inc. GST) $55.00
Non-Member price (inc. GST) $110.00
Price Detail Payment for the order must be completed using PayPal/credit card at the time of registration. Government Departments requiring an invoice can contact Tourism Council WA to arrange. Cancellation Policy: Any cancellations made within 4 working days of the scheduled course will not be refunded. Name changes will be accepted. Workshops are subject to meeting minimum numbers. If these are not met, you will receive notification of the cancelled event and your payment will be reimbursed.


Tourism WA

Customer Service WAy Workshop (Dunsborough)

- Marybrook

$65.00 AUD
(inc. GST)