COVID-19 Information

This page is designed to provide the latest information and advice for tourism businesses on COVID-19. 

Latest Updates
Click here to view the latest restrictions on non-essential services.
The latest State guidelines for WA can be seen here. For the latest information on travel restrictions, visit this website.

Business Restrictions
For the State Government Directions on Phase 4 (commencing 27 June 2020), which outlines what types of businesses and activities are impacted by restrictions, click here. 

Intrastate Marketing & PR Opportunities
Accredited Tourism Businesses are eligible for a complimentary listing on the Australian Tourism Data Warehouse, which pulls through to consumer websites including australia.com, westernaustralia.com and holidayinwa.com.au. As such, Accredited Tourism Businesses can benefit from marketing campaigns such as Tourism WA's Wander out Yonder and Tourism Council WA's Holiday in WA.

Tourism Council WA is currently offering Accredited Tourism Businesses complimentary marketing benefits with their Regional Tourism Organisation, including listing on their consumer website.

Accredited Tourism Businesses also receive complimentary access to the ReviewPro Online Reputation Management Solution which allows businesses to see and respond to all online reviews in one dashboard. ReviewPro scores are displayed on the Holiday in WA website.

Accredited Tourism Businesses can benefit from Tourism Council WA's public relations activities which leverage ReviewPro scores and the Holiday in WA website. 

If you require assistance with any of the above, please send us an email.

COVID Booking Policies
As travel restrictions ease further, Tourism Council WA encourages tourism businesses to review their Terms & Conditions to give customers the confidence to book.

In partnership with Bailiwick Legal, Tourism Council WA has developed an example clause for tourism businesses to include in their Terms & Conditions to take into account the possibility of travel or business restrictions being changed at short notice. 

Accredited Tourism Businesses can access the example clause by sending us an email. If you are not Accredited and would like to register for accreditation, please send us an email. 

COVID Clean Module Now Available
Give your customers confidence that you are providing them with a safe and clean environment by completing the new national COVID-19 Clean Practising Business accreditation module through the Quality Tourism online program. 

The COVID Clean accreditation module provides best-practice standards for customers and bookings; staff management; materials and cleaning. The module develops customised daily, weekly and monthly cleaning checklists tailored to your business to support your efforts to stop the spread of COVID-19 and provide confidence to visitors. Businesses which complete the module will receive a COVID Clean logo to display. 

To access the module, send us an email. 

COVID-19 Tourism Business Recovery Planning Tool
Tourism businesses can access the free online Recovery Planning Tool to help them identify strategies on how they will respond to various stages of restrictions being lifted. If you would like to access the Recovery Planning Tool, please send us an email. 

Health Advice
Up to date health information about COVID-19 is available from the WA Department of health. More detailed information for hotels and hotel staff has been made available by the Department on this fact sheet. This includes advice relating to guests who are ill or in self-isolation. 

Traveller Health Messaging
The Department of Health has made the following documents available for use by tourism businesses and Visitor Centres:

Access to Assistance/Stimulus Packages
For information on the Federal Government’s current stimulus package, visit the business.gov.au website. There you will find more information on the announced measures, and you can sign up for notifications. Information on eligibility and when measures will be implemented are available on the Small Business Development Corporation website.

The Australian Tax Office will consider relief for certain tax obligations to eligible businesses, including deferring tax payments up to four months. For more information, visit the ATO website.

For information on other WA Government stimulus measures, visit the website.

Financial and Personal Assistance
If the impacts of coronavirus are causing financial hardship for your business, your bank may have practical ways to help. Australian banks have hardship teams ready to assist you with your financial arrangements, depending on your circumstances. Download the Australian Banking Association fact sheet to see some of the ways your bank can help you when you’re experiencing financial difficulty and see a list of Australian bank hardship team contact details.

Support is also available to you and your family from Lifeline (13 11 14) and Beyond Blue (1300 22 4636 or online chat).

Advocacy Activities by Tourism Council WA
Tourism Council WA represents members to both State and Federal government. We are currently engaged at many levels with Government to communicate the needs of the industry. 

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