Customer Service WAy Workshop (Albany)

- Albany

Did you know, 62% of consumers have stopped doing business with a brand or organisation due to poor customer service?*

Make sure your customer service is up to scratch with the Customer Service WAy workshop, which will assist in driving business and revenue through improved customer service and sales techniques. Use the Customer Service WAy to increase revenue from:

  • Word-of-mouth marketing
  • Repeat business
  • Upselling your product
  • Cross-selling with local partners
  • Reduced cancellations, complaints and refunds

Topics covered in the workshop include:

  • Service excellence (body language, attitude, communication)
  • Understanding the customers’ needs
  • Brand awareness and promoting local product
  • Complaint handling and telephone techniques
  • Upselling product and sales techniques
  • Understanding the value of tourism in WA
  • Understanding brand awareness in WA tourism
  • “Easy, Quick and Really Helpful” principles

*2015 Global State of Multichannel Customer Service Report


Julia joined Tourism Council WA in 2013, with many years experience in the tourism and hospitality industry. Primarily in sales and marketing within hotels, her previous employers include Accor and Intercontinental Hotels in Perth and Sydney. She has most recently spent several years lecturing in Tourism and Events at Central Institute of Technology. Julia co-ordinates the industry development training workshop program for Tourism Council WA, and delivers a range of workshops designed to assist development of tourism businesses throughout metro and regional WA.


Supported by Royalties for Regions

Jun 19, 2018
13:30 - 17:30
Albany Entertainment Centre
2 Toll Place
Albany WA 6330
Nov 29, 2017 - Jun 15, 2018
Member price (inc. GST) $60.00
Non-Member price (inc. GST) $120.00
Price Detail Payment for the order must be completed using PayPal/credit card at the time of registration. Government Departments requiring an invoice can contact Tourism Council WA to arrange. Only current financial members of Tourism Council WA are eligible for the Member Rate. Prices are inclusive of GST. Cancellation Policy: if workshop minimum numbers are not met, you will receive notification of the cancelled event and your payment will be reimbursed. Any cancellations made within 4 working days of the scheduled course will not be refunded, however name changes will be accepted.


Customer Service WAy Workshop (Albany)

- Albany

(inc. GST)