Customer Service WAy Workshop (Broome)

- Broome

Did you know, 62% of consumers have stopped doing business with a brand or organisation due to poor customer service?*

Make sure your customer service is up to scratch with the Customer Service WAy workshop, which will assist in driving business and revenue through improved customer service and sales techniques. Use the Customer Service WAy to increase revenue from:

  • Word-of-mouth marketing
  • Repeat business
  • Upselling your product
  • Cross-selling with local partners
  • Reduced cancellations, complaints and refunds

Standard topics covered in the workshop include:

  • Service excellence (body language, attitude, communication)
  • Understanding the customers’ needs
  • Brand awareness and promoting local product
  • Complaint handling and telephone techniques
  • Upselling product and sales techniques
  • Understanding the value of tourism in WA
  • Understanding brand awareness in WA tourism
  • “Easy, Quick and Really Helpful” principles

*2015 Global State of Multichannel Customer Service Report

Sarah joined TCWA in August 2017 after four successful years in managing the operations of a 5-star serviced office company, in both Brisbane and Perth. Prior to this, Sarah spent 7 years with Tourism and Events Queensland, working in a range of capacities, including working with industry to develop iconic tourism experiences across the state, educating tourism businesses on how to capitalise on the cruise market, and generally working with tourism businesses to give them the tools and understanding on how to grow their businesses. Sarah has undertaken a Business Management degree majoring in Travel and Tourism through the University of Queensland, and more recently completed a Masters of Professional Accounting through the Queensland University of Technology.


Supported by Royalties for Regions


Apr 06, 2018
08:30 - 12:30
Cable Beach Club Resort
Cable Beach Road
Broome WA 6725
Nov 28, 2017 - Mar 29, 2018
Member price (inc. GST) $60.00
Non-Member price (inc. GST) $120.00
Price Detail Payment for the order must be completed using PayPal/credit card at the time of registration. Government Departments requiring an invoice can contact Tourism Council WA to arrange. Only current financial members of Tourism Council WA are eligible for the Member Rate. Prices are inclusive of GST. Cancellation Policy: if workshop minimum numbers are not met, you will receive notification of the cancelled event and your payment will be reimbursed. Any cancellations made within 4 working days of the scheduled course will not be refunded, however name changes will be accepted.


Customer Service WAy Workshop (Broome)

- Broome

(inc. GST)