Customer Service WAy Workshop (Kalgoorlie)

Workshops - Kalgoorlie

This workshop is now full. To be added to the waitlist, please send us an email.

Did you know customer service impacts brand choice and loyalty for 96% of consumers?*

Make sure your customer service is up to scratch with the Customer Service WAy workshop, which will assist in driving business and revenue through improved service and sales techniques. Use the Customer Service WAy to increase revenue from:

  • Word-of-mouth marketing;
  • Repeat business;
  • Upselling your product;
  • Cross-selling with local partners; and
  • Reduced cancellations, complaints and refunds.
  • Topics covered in the workshop include:
  • Service excellence (body language, attitude, communication);
  • Understanding the customers’ needs;
  • Brand awareness and promoting local product;
  • Complaint handling and telephone techniques;
  • Upselling product and sales techniques;
  • Understanding the value of tourism in WA;
  • Understanding brand awareness in WA tourism; and
  • “Easy, Quick and Really Helpful” principles.

*2017 Microsoft State of Global Customer Service report

Kristy has more than 18 years’ experience in strategic marketing, communications and PR within the tourism industry and continues this industry involvement as Managing Director of One Eighty Marketing. She holds a range of qualifications including a Diploma in Tourism and a Masters in Marketing and additionally holds membership with several professional organisations including the Australian Marketing Institute where she is a recognised Certified Practicing Marketer (CPM). She has represented businesses from all aspects of the tourism industry including retail and wholesale travel companies, conference and incentive houses, cruise operators, tour operators and luxury resorts. Writing and delivering training packages on Tourism related topics, Kristy also has assisted in the personal development and education of those entering the tourism industry.  

This workshop is sponsored by the City of Kalgoorlie-Boulder.

Businesses in the Kalgoorlie & Boulder area are able to attend this workshop free of charge by clicking register and selecting "City of Kalgoorlie-Boulder Rate" from the drop down. Limited spots available. 

Nov 13, 2019
08:30 - 12:30
ibis Styles Kalgoorlie
45 Egan Street
Kalgoorlie WA 6430
Jun 21, 2019 - Nov 05, 2019
Member price (inc. GST) $65.00
Non-Member price (inc. GST) $130.00
Price Detail Payment for the order must be completed using PayPal/credit card at the time of registration. Government Departments requiring an invoice can contact Tourism Council WA to arrange. By registering for this event you agree for your information to be shared with event partners at the discretion of Tourism Council WA. Only current financial members of Tourism Council WA are eligible for the Member Rate. Prices are inclusive of GST. Only businesses located in Kalgoorlie & Boulder are eligible for the subsidised City of Kalgoorlie-Boulder Rate. Cancellation Policy: If minimum numbers are not met, you will receive notification of the cancelled event/activity and your payment will be reimbursed. Any cancellations made within 4 working days of the scheduled course will not be refunded, however name changes will be accepted. Cancellations or name changes must be made in writing. Payment must be received prior to the event to confirm registration.


Customer Service WAy Workshop (Kalgoorlie)

- Kalgoorlie

(inc. GST)