Customer Service WAy Workshop (Perth)

Workshops - East Perth

Did you know customer service impacts brand choice and loyalty for 96% of consumers?*

Make sure your customer service is up to scratch with the Customer Service WAy workshop, which will assist in driving business and revenue through improved service and sales techniques. Use the Customer Service WAy to increase revenue from:

  • Word-of-mouth marketing;
  • Repeat business;
  • Upselling your product;
  • Cross-selling with local partners; and
  • Reduced cancellations, complaints and refunds.

Topics covered in the workshop include:

  • Service excellence (body language, attitude, communication);
  • Understanding the customers’ needs;
  • Brand awareness and promoting local product;
  • Complaint handling and telephone techniques;
  • Upselling product and sales techniques;
  • Understanding the value of tourism in WA;
  • Understanding brand awareness in WA tourism; and
  • “Easy, Quick and Really Helpful” principles.

*2017 Microsoft State of Global Customer Service report

About the Trainer - Sally Hollis

Sally Hollis has worked in senior roles within the tourism, hospitality and event management industries in Western Australia and the United Kingdom. She was a founding director of the Australian Tourism Accreditation Association, the Executive Officer of Tourism Council WA and the National Manager of the Australian Tourism Accreditation Program Ltd. 

In addition to her passion for delivering Customer Service and Tourism Development training for Tourism Council WA, Sally sits on various industry management boards and is an academic supervisor and sessional lecturer at Murdoch University. 

Aug 27, 2019
13:30 - 17:30
Fraser Suites Perth
10 Adelaide Terrace
East Perth WA 6004
Jun 21, 2019 - Aug 19, 2019
Member price (inc. GST) $65.00
Non-Member price (inc. GST) $130.00
Price Detail Payment for the order must be completed using PayPal/credit card at the time of registration. Government Departments requiring an invoice can contact Tourism Council WA to arrange. Only current financial members of Tourism Council WA are eligible for the Member Rate. Prices are inclusive of GST. Cancellation Policy: if workshop minimum numbers are not met, you will receive notification of the cancelled event and your payment will be reimbursed. Any cancellations made within 4 working days of the scheduled course will not be refunded, however name changes will be accepted.


Customer Service WAy Workshop (Perth)

- East Perth

(inc. GST)