Industry Advisor Team Leader - Vicki Brown

Vicki joined Tourism Council WA in January 2020. Vicki has an extensive business background, consisting of cross-functional and multi-geographic experience, including business start-ups, systems analysis and improvement. As CEO of Itela Communications in Sydney for several years, she led strategy for Call Centre design implementation, and insourced and outsourced solutions for business. She project led and worked with Ericsson Sweden to deliver the first fully integrated Call Centre for Australia and has developed and delivered substantial Customer Lifecycle programs for customer acquisition, retention and growth strategies. Vicki spent several years with Seven West Media and News Corp and as a Group Account Director in digital solutions working locally and with teams in Cape Town, South Africa. Vicki is passionate about assisting businesses with strategy for improvement, growth and development.