Visitor Centres

Welcome to the official website of Visitor Centres Western Australia (VCWA), the peak industry body representing Visitor Centres and the visitor servicing industry in WA.

Our mission is to be a strong tourism representative on matters that impact on visitor servicing, while assisting members with long-term sustainability and providing networking opportunities within our vibrant industry.

Visitor Centre WA members now have access to the below Members-Only Document and Forum portals containing exclusive resources. VCWA Members should have received a username and password - if you have not received yours, please send us an email. 

Visitor Centre Portals

If you would like to submit a document or have any issues with the Portal, please send us an email.

News & Resources

Congratulations to the winners of the 2018 GWN7 Top Tourism Town Awards

The goldfields hub of Kalgoorlie-Boulder has been named the winner of the GWN7 Top Tourism Town Award .

Kalgoorlie-Boulder claimed the award in the category for towns or cities with a population over 5,000, receiving a $25,000 airtime package from GWN7 to promote Mandurah on regional television.

The judges were very impressed with Kalgoorlie Boulder’s strong focus on tourism planning and development together with initiatives to attract visitors to the destination. Strong support from local government and collaboration among tourism operators is enabling growth of tourism to this regional centre.

Carnarvon was named the winner of the GWN7 Top Tourism Award for a town with a population under 5,000. The destination showed a high level of industry, community and local government collaboration, and strategic use of social media to attract visitors to their town. The destination received a $10,000 airtime package from GWN7.

For the full list of category winners, view the media release.

Click on the links below to view the videos for each finalist:


Christmas Island





Visitor Centre Governance

The following is a model Constitution for a Visitor Centre or local tourism association that should be incorporated as a non-profit company limited by guarantee under the federal Corporations Act 2001. If you trade interstate e.g. accept bookings, have significant assets or want a high level of governance - you should consider incorporation under this Act. If you are a small organisation, with minimal budget and assets, and do not trade interstate - then you should consider incorporation under the Associations Incorporation Act 2015.

Model Objectives - VCs, LTOs & Tourism Associations

Model Constitution - VCs, LTOs & Tourism Association 

Tourism Boost Online Guide

If you are new to the tourism industry, or in need of a refresher, the Tourism Boost Online Guide is designed to give you the knowledge needed to make your business a success. In the guide, you will find information about how the tourism industry is structured, who the main players are, what steps you need to take to get your tourism venture off the ground, essential marketing avenues to pursue, as well as a wealth of useful resources and guides, such as interactive pricing tools.

Click here to access the guide.